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  • RETURNS, REFUND, WARRANTY POLICY


    Our Returns, Refund, and Warranty Policy is in addition to your rights under the Consumer Guarantees Act 1993 and Fair Trading Act 1986 because we hope you to be happy with your purchase. You are obliged to read the following carefully before your payment to ensure you are fully aware of your rights under this policy and our obligations to you. By purchasing from Happy Kiwis, no matter how and where you purchase, whether you have read or been informed,  you default confirm you read, understood, and accepted our Terms and Conditions, and Returns, Refund, and Warranty Policy below:


    SECTION A: WARRANTY

    We stand behind all our products. Most of our products carry a 6-month  warranty (return to base) if not specially stated.  Customers are obliged to inspect and test the product within 7 days. If you find any faulty product you purchased, please come to our shop to replace or return it within 7 days after your payment. We will fix or replace the faulty products. A refund will be given only if a replacement is not available. Warranties are not transferable beyond the original buyer. The shipping fee is not refundable. The warranty does not cover unauthorized repairs, incorrect assembly, misuse, abuse, or use of a product for which it was not designed. The warranty does not cover if your purchase was used for business/commercial purposes.



    SECTION B: RETURNS

    1 Change of mind returns 

    If you wish to return an item because you have changed your mind about your purchase, Happy Kiwis will offer you an exchange voucher or refund provided that:

    (1)You return the item/s within 7 days of purchase;

    (2)You produce either your original Happy Kiwis register receipt or other adequate proof of purchase;

    (3)The item is in a re-saleable condition, meaning that:

      • It is in its original packaging, including instruction manuals and all accessories; and
      • It is unworn, unused, unassembled, and in its original condition; and
      • In the case of mobile phones, diving torches and internet-connected electronic devices, the original plastic wrapping or seal sticker securing the product closed is intact;


    If all these requirements are not satisfied Happy Kiwis reserves the right not to offer an exchange voucher or refund for change of mind returns.


    2 Goods on which a change of mind return is not available

    2.1 Man-made damage cannot be returned:

    Man-made damage can be defined as damage to the appearance, performance, and function of the product when consumers change the original state of the product. Man-made damage includes improper use, Improper assembly, or installation, regardless of whether the product comes with the manual or not. You should consult us when you don't know how to use it. However, we will only offer you some suggestions to fix.


    2.2 Been assembled, set up, or used products cannot be returned:

    All products need to be inspected before assembly, setting or use. Once assembly (including partial assembly) is started, goods cannot be returned, such as furniture, gazebos, etc.


    2.3 Special Products:

    Happy Kiwis will not accept the return of items from the following categories under the change of mind returns policy under any circumstances:

    (1) Edible products;

    (2) Personal hygiene products, such as fragrances, skincare, and cosmetics;

    (3) Products that are easily damaged due to improper operation, such as fishing rods, gazebos, and inflatable boats;

    (4) Customize product and Per-order items;

    (5) Promotional products, such as those sold with free shipping, or clearance products;

    (6) Tools (All items in the Tools Category on our website), such as Jump-starter, drill; 

    (7) The electrical products that have been dismantled by yourself.


    These products can still be returned if they are faulty, not fit for purpose, or do not match the sample or description.


    3 Other Returns

    Happy Kiwis will accept product returns within 7 days of purchase and provide you with an exchange voucher, refund or repair where:

    (a)The product is faulty or is not of acceptable quality; or

    (b)The product is not fit for its intended purpose; or

    (c)The product does not match the sample or our description; and

    (d)You can present your Happy Kiwis register receipt or other adequate proof of purchase.


    Happy Kiwis may elect to return the product to the manufacturer’s repair agent to determine the nature of the problem. Happy Kiwis reserves the right not to offer an exchange voucher, refund or repair where the item fault is a result of misuse or neglect.


    Please be aware that data (including, but not limited to, images, music, and video) may be lost during the repair process of electrical and electronic products. It is the responsibility of the customer to ensure that all personal data is deleted before returning to Happy Kiwis.


    Goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair goods.


    4 Proof of Purchase

    Returns, refunds, exchanges or repair requests must be accompanied by any one of the following proof of purchase documents: (1)The Happy Kiwis register receipt or Eftpos receipt: Register receipt or a clear photo of the full Happy Kiwis register receipt, which must include the barcode;  Online Tax Invoice;  online proof of purchase can also include Aferpay and Paypal statements; Or (2)Financial statement:  such as a credit card statement or a bank statement (however, when the proof of purchase does not clearly itemize the goods, more than one type of proof of purchase may be required).


    5 The Cost to Return

    You should return and deliver the goods to our store, no matter how you get the products, such as pick-up, delivery by us, or courier. Meanwhile, the customer must bear the round-trip cost.


    6 Refund Channel

    Refunds will only be issued using your original payment method (including the same card as the purchase); Gift cards are not redeemable for cash.


    7  Buy Now Pay Later facilities

    If the purchase was made through a buy now pay later facility, the refunded money will be returned to the account holder, and the balance will then be adjusted accordingly. Based on the explanation and policy of AfterPay, Laybuy, and Zip company currently, they provide payment service and charge a certain service fee ($5.00+Payment Amount * 5.5%). The service fee can not be refunded by AfterPay, Laybuy, and Zip because the service has been completed when you pay. Our merchant account only can receive the amount that has been minus the service fee. Therefore, the amount refunded is what we received, which has already been minus the service fee. To find out more about Afterpay visit www.afterpay.com; To find out more about Zip visit www.zip.co/nz; To find out more about Laybuy visit www.laybuy.com. However, we recommend transferring the amount of payment to credit which can be used to buy any other products at any time from HAPPY KIWIS.


    8 How to return and refund

    you must submit an application through our website if you want to return goods.

    (1)Submit a request online "Returns”(https://happykiwis.co.nz/index.php?route=account/return/add),and wait for the email.

    (2)You can drop off or courier the product once your request has been approved. You can leave after dropping it off. If you choose to return by courier, you need to bear the risk of damage on the way.

    (3) After checking, Once the product meets both the criteria of this Returns Policy above and the Warning in the product description, we will refund you, it usually takes 15 working days.

    (4) However, if the product returned does not meet the criteria of this Returns Policy above or the Warning in the product description, the product will be returned to you again at your expense. The product will be discarded after 30 days from receipt if we are not provided with further shipping fees and a return shipping address.



    SECTION C: CONSUMER GUARANTEES

    Our goods come with guarantees that cannot be excluded under the Consumer Guarantees Act 1993. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.


    When returning a product, you will be asked for information that is relevant to your return, or to satisfy legislative requirements. If you do not provide this information, then we may be unable to process your return.


    When returning a product, with adequate proof of purchase, you will be asked for your signature as authorization of the return transaction. If you do not have adequate proof of purchase, you will be asked to provide a photo or other suitable identification containing your full name, signature, and expiration date, so that your name and signature can be verified. The identification information you provide may be accessed by authorized Happy Kiwis team members and authorized third parties for the purpose of fraud investigations and fraud protection activities. Information collected will be securely stored for a reasonable period of time may be used for the purposes of research and analysis and may be disclosed to Government departments upon request, where required or authorized by law.


    Non-Happy Kiwis branded products may not be accepted for return without adequate proof of purchase. This policy does not override Happy Kiwis’s statutory obligations, under the Consumer guarantees.


    Happy Kiwis reserves the right to assess the condition and age of returned goods prior to providing a repair, exchange or refund. This may result in a repair, exchange, or refund being refused.





     





    Notes: Our legal team will regularly review the compliance procedures and policy wording of the Returns Policy to ensure the rights of both customers and ours. Please refer to the latest version on the official website happykiwis.co.nz. You may find more information and explanations at Help & FAQ's


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